Return & Refund Policy

Last updated: July 24, 2023

Thank you for shopping at Lights of Modern! We appreciate that you're looking to buy the cool lighting we love to build. We strive to ensure a satisfying purchasing experience for our customers as they explore, evaluate, and ultimately make their purchase.

As with any shopping experience, there are terms and conditions that apply to transactions at Lights of Modern. By placing an order or making a purchase at Lights of Modern, you agree to the terms set forth below along with Lights of Modern’s Privacy Policy and Terms of Use.


We stand behind our product assortment and want to make sure you're delighted with your purchase. All of Light of Modern's products are covered by our satisfaction guarantee — if you're not satisfied for any reason, we'll kindly provide a refund for your order within 30 days.

The Return
Return requests can only be made within 30 days of the date you've received the item. Please note that the policy is subject to the conditions below:

  1. There is a 15% restocking fee charged per returned item; this fee is deducted from your refund.
  2. Only items in as-new condition can be returned. Products installed, with damages or any other modification will not be accepted.
  3. Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. An additional $20 repackaging fee per item will be charged for returned items without its original packaging.
  4. We are unable to accommodate returns / exchanges / refunds for the following items:
  • Any item marked as 'Clearance' or specified as on 'Sale'
  • Any customized items

Upon receiving your order, please kindly inspect your products carefully for any damages. All quality-related issues must be reported within 30 days of receiving your items. Cases submitted after this timeframe may not be accepted and will be subjected to shipping fees and tech fees in the event that your item needs to be replaced.

Additionally, Lights of Modern will process all exchanges as normal returns. You may then choose to purchase a new item at your convenience.

To Start a Return
Please visit to our Return Center. If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The Refund
Please note that there is a 15% restocking fee for all returned items; this fee is deducted from your refund.

You may also be charged a $20 repackaging fee per item if item is not returned in its original packaging.

We will process your refund within 2 business days, as soon as we receive all the items you have returned at our warehouse. Funds will be processed back in the same way they were paid to Lights of Modern, i.e. back to your Credit Card, PayPal or Bank Account. For credit cards, depending on your card issuer’s policy, it may take up to 3 to 5 business days for the refund to appear on your account.


If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges. You will receive a reminder in advance that your order is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. After that, your shipment will be processed and any changes or cancellation from thereon will incur a 15% restocking fee.

We are unable to accommodate order changes / cancellations / refunds for the following items:
  • Any item marked as 'Clearance' or specified as on 'Sale'
  • Any customized items
Restocking Fees
Please note that a restocking fee of 15% will be applied to cover the costs of processing and handling the returned item(s). This includes shipping the item back to our warehouse. We take pride in finding new homes for returned items whenever possible, and after a thorough review, we may decide to donate or resell the item to a trusted third-party partner. This helps reduce waste and ensures that the item finds a new home.

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