Shipping & Delivery

Lights of Modern offers free shipping on all orders. Some areas may not be eligible for free shipping and delivery. You can check the availability of this offer at the checkout page.

SHIPPING & DELIVERY TIME

Orders will be processed within 3 business days unless otherwise noted in the listing (pre-orders, backordered items, etc.). In-stock items arrive within 1-2 weeks of order receipt.

Orders are shipped via USPS/FedEx/UPS with tracking. Please allow 24-48 hours for tracking to update, you will receive a notification with tracking information once your order is shipped.

DELIVERY DAMAGED

Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. And please simply share with us the photos (or videos, where appropriate) showing the damage or fault of the delivery.

We will respond within 48 hours on business days to assist you through the steps and collaborate with you to achieve a favorable resolution.

Please note that while we may be able to have your order shipped to a freight forwarder, once the shipment is in their hands, Lights of Modern is released of all responsibility for issues that may arise during and as a result of the freight forwarding process.

INCORRECT DELIVERY ADDRESS

All undeliverable orders will be returned to our distribution center and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-delivery fee of $50.

DELIVERY RESTRICTIONS

We may decline delivery to certain locations for items that we consider to be at high risk of loss or damage, as well as areas that are inaccessible for our home delivery services.

Additionally, we are unable to deliver to PO boxes or Parcel Lockers due to their limited capacity, which makes it difficult to accommodate most of the items we offer.

HAVE MORE QUESTIONS?
Visit our Help Center page or Contact us!

Warehouse & Distribution Center:
Lights of Modern
15 Tarkett Drive Unit 3
New Windsor, NY 12553
service@lightsofmodern.com